Return & Refund Policy
At VishalMart, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Return Policy
You may request a return within 7 days of receiving your order if:
- You received a damaged or defective product.
- You received the wrong item.
- The product is unused, in its original condition, and in its original packaging.
Return Conditions
- The item must be unused and include all original packaging, accessories, and tags.
- A valid proof of purchase or order number is required.
- Return requests made after 7 days may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Personal care or hygiene products that have been opened or used.
- Customized or personalized products.
- Gift cards.
- Clearance or final sale items.
Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If your refund is approved:
- Your refund will be processed within 5–7 business days.
- The amount will be credited to your original payment method.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account.
- Contact your card issuer or payment provider.
- If the issue continues, contact our support team for assistance.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or issue a full refund after verification.
Order Cancellation
Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: vishalpetam@gmail.com
Thank you for shopping with VishalMart!